Refund Policy Page

Last updated: August 2, 2026

We want you to feel confident in your purchase. This policy explains our 30-day damage and defect coverage.

30-Day Damage & Defect Guarantee

If a KnotFree product arrives damaged or defective, contact us within 30 days of delivery. Once approved, we will provide a replacement or refund.

How to Request Help

  • Contact us through our Contact page within 30 days of delivery.
  • Include your order number and clear photos or a short video showing the issue.
  • We will review your request and reply with next steps, usually within 2 business days.

What Is Covered

  • Items that arrive physically damaged.
  • Items that are defective or do not function as described.
  • Incorrect items sent with your order.

What Is Not Covered

  • Change of mind after purchase.
  • Damage caused by misuse, accidents, or normal wear and tear.
  • Requests made more than 30 days after delivery.

Refund Processing

Approved refunds are sent to the original payment method. Your bank or card issuer may take 5–10 business days to post the credit after Shopify processes it.

Order Cancellations

If you need to cancel or change an order, contact us through our Contact page as soon as possible. We cannot guarantee a change once fulfillment has started.

Questions

For help with an order or this policy, please use our Contact page.